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The digital age promises unprecedented opportunities for enhanced efficiency, service delivery, and resident participation in society. Yet, it also poses daunting challenges: budgetary constraints, outdated systems, and a lack of digital expertise.
National economic strain has hindered investment in crucial digital infrastructure and training. Legacy systems, often incompatible across service areas and public sector partners, impede progress. Resistance to change and a shortage of digital skills further complicate the adoption of new technologies.
There is activity already underway to not only match community ambitions with emerging technologies, but to ensure that every place has access to the same opportunities.
Communication providers (CPs) are leading the way in equipping communities with the digital infrastructure they need. This includes the Public Switched Telephone Network (PSTN) where, between now and 2027, providers will be moving customers from analogue landlines to new upgraded landline services using digital technology. The new digital landline network will provide a future proofed, more reliable, and dependable broadband service.
Similarly, beyond 2033, mobile network providers have confirmed they will not offer 2G and 3G services. Switching off 2G and 3G will support the roll-out of the 4G and 5G networks which offer faster and more reliable services.
The critical need to raise digital standards across the country is evident in the economic growth and educational attainment. Concerns persist where rural areas continue to lag more densely populated areas in the roll-out of 5G and wider improvements to digital connectivity. With the shift to home and hybrid working, residents in these areas face a particular disadvantage in the labour market. Similarly, businesses who are unable to pivot their working models due to poor connectivity face risk.
It is for the Government, working with CPs and councils, to ensure communities are connected, capitalising on the benefits, and ready for the future. It is also crucial that communities can have their say on how technology is deployed, and councils play a key role in facilitating those conversations. A key mechanism to support delivery of digitally equipped places is the establishment of a Local Government Centre for Digital Technology (LGCDT); one which would use technological innovation to deliver reform and promote inclusive economic growth.
The establishment of an APPG for Digital Communities, with support for the LGA, will bring stakeholders together to promote the delivery of digitally equipped places. Digital skills, equipment and reliable connectivity are crucial to enable people to fully participate and engage in in 21st century society and education and employment systems.